Terms of Service

Last updated: 16 September 2026

1. About these terms

These terms cover your use of the Clearlot website and quote tool, operated by Clearlot Limited, a company registered in England and Wales (company number 17464005), whose registered office is at 289 Kennington Ln, London SE11 5QY.

2. The quote is an estimate

The figure the tool shows is an estimated offer based only on the photos and information you provide. It is not a binding offer. We confirm a final offer within 2 working days of receiving and inspecting the items, or seeing them in person.

3. If the confirmed offer is lower

If our in-person valuation is lower than the estimate, we will tell you within 2 working days of receiving your items, before doing anything final. If you do not want to proceed, we will return the items to you by post at our cost, within 5 working days of your decision.

4. Nothing is binding until payment

Accepting an estimate online is not a contract of sale. You may withdraw at any time before we pay you. Ownership of the items passes to us only when payment is sent.

5. Your responsibilities

• The items are yours to sell and are not counterfeit, recalled, or unsafe.
• The photos and information you give us are accurate.
• You will package items reasonably if posting them.

6. Postage and collection

Postage and collection are free either way. If you choose to post your lot, we email you a prepaid Royal Mail or Parcelforce postage label and you send it yourself; if you choose collection, we arrange a free Royal Mail courier collection from your address. Where you post the lot using our prepaid label, it is covered by that service's standard compensation cover for loss or damage in transit; we are not liable for loss or damage beyond what the carrier covers.

7. Payment

Payment is made by bank transfer or PayPal to the account you provide, within 2 working days of us receiving and checking your lot.

8. Liability

To the extent permitted by law, our liability to you in connection with these terms is limited to the value of the estimated offer for your lot. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

9. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

10. Contact

help@clearlot.co.uk, or by post to Clearlot Limited, 289 Kennington Ln, London SE11 5QY.